Evolving transactions into relationships

We set out to create a harmonious balance of people-based and digital interactions, increasing the clients’ access to advisors and choice of how to interact with them. Our research surfaced that clients and candidates felt the experience was too transactional; it was hard to trust that a candidate and job were the right fit instead of just an available fit.

The strategy builds on Robert Half’s deep understanding of its clients and candidates, holding trust at its center to enable a shift from a solely transactional and functional experience to a relational and personalized one.