Expediency above all else

Along the way, the research produced an interesting finding. Though initial thinking assumed a change in workflow was needed, the real problem was found to be mental load. End-users are treasurers of large corporations; data exchange is just one of many tasks they perform. They don’t enjoy doing it, and they want it done as quickly as possible.

The argo team therefore shifted focus to features that increase efficiency. An activities log provides a continuous audit view so users can instantly see what’s been done. The ability to set reminders removes the onus from the individual. And the ability to apply document updates across corporate entities translates to a drastic reduction in time spent on repetitive tasks.